Common questions. Straight answers.
Most of what homeowners ask before they hire us. Don't see your question? Call us at the number in the header.
Pricing and how we work
How does your pricing work?
General pest control runs $149–$249 for an initial visit and $89–$149 per quarterly maintenance visit, size-dependent. Targeted one-time jobs (ants, spiders, wasps, rodents) run $149–$299. Bed bug heat treatment is $1,200–$2,500 per room, chemical protocols $400–$700 per room. Termite treatment is quoted after a free inspection because species and scope drive the price. No diagnostic fees, no hidden charges.
How much does termite treatment cost?
Local drywood treatment runs $400–$1,500 depending on scope. Whole-structure tent fumigation runs $1,500–$4,500 based on square footage, and subterranean trenching $800–$2,800. We do a free inspection first so you know exactly what species is present and which treatment actually fits — wrong protocol on the wrong species wastes money and doesn't solve the problem.
Do you charge for travel or a trip fee?
No trip fee. The quote covers labor, products, travel within San Diego County, and the first re-treatment if needed. Specialty work like whole-structure fumigation coordinated through Branch 1 partners is quoted fully upfront including any subcontracted portions.
Do you do free inspections?
Yes — inspections are free. We identify the species, map the activity, and quote the treatment before anything else. There's no obligation, and inspection-only visits don't get upsold. Some jobs (like a simple ant trail identification) we can assess from clear phone photos.
What we treat
What kinds of pests do you handle?
General pest (ants, spiders, roaches, silverfish, earwigs), termites (drywood and subterranean), rodents (mice, rats, roof rats), bed bugs, cockroaches (German, American, Oriental), spiders (including black widow and brown widow), wasps and bees, mosquitoes, fleas and ticks, and commercial pest management. If it's a common San Diego pest, we've treated it.
Drywood vs. subterranean termites — how do I know which I have?
Drywood termites leave dry sand-like pellets (frass) on windowsills, baseboards, or in the garage — they live entirely inside the wood with no soil connection. Subterranean termites build mud tubes from the ground up and need soil moisture to survive. Our inspection identifies the species definitively before we recommend treatment.
Are bed bugs a sanitation issue?
No. Bed bugs hitchhike home from hotels, used furniture, and shared transport. They happen to clean and dirty homes alike and have nothing to do with sanitation. What they do need is targeted treatment — heat or chemical protocols — because DIY sprays scatter them and make the problem worse.
Do you do humane bee removal?
Honey bees we treat as pollinators first. Most swarms can be relocated by a local beekeeper at no cost to you, and we make that referral whenever the situation allows. When a bee colony has established inside a wall and can't safely be removed, we coordinate structural extraction with specialty partners. We don't kill bees as a first resort.
What about mosquitoes — can you really make a yard usable?
Yes, with the right combination. Yard misting kills adults on contact, larvicide hits any water that can't be eliminated, and a standing-water audit removes the sources. Realistic expectation: 75–90% bite reduction in treated areas. Spraying alone doesn't cut it because the breeding cycle keeps producing new mosquitoes. You break the cycle or you stay frustrated.
Scheduling and availability
How fast can you get out to me?
Same-day urgent service is typically available for active problems like wasp nests near doorways, rodent sightings, or sudden bed bug discoveries. For routine inspections and quarterly service, we usually schedule within 1–3 business days. Call before noon Monday through Saturday and we can often be there that afternoon for urgent calls.
What are your hours?
Monday through Saturday, 7 a.m. to 6 p.m. Same-day urgent service is available during those hours for active pest problems. We don't do Sunday work or 24/7 emergency dispatch — but urgent Mon–Sat coverage handles everything that would actually need same-day response.
Are you available for after-hours commercial service?
Yes for active commercial accounts. Restaurants especially tend to schedule service after closing or before opening to avoid customer-facing applications. We coordinate with your closing crew to ensure access and post-treatment cleanup expectations are clear.
Can you treat multiple issues in one visit?
Yes, and it's often the most cost-effective approach. An initial visit typically addresses the primary concern (ants, spiders, roaches) plus general perimeter, eaves, and harborage treatment. Specialized services like termite treatment or bed bug protocols are separate because they require dedicated time and products.
San Diego County coverage
What cities do you cover?
All 47 cities in San Diego County — coastal communities like La Jolla, Encinitas, Carlsbad, and Coronado; North County inland cities like San Marcos, Escondido, Poway, and Vista; East County including El Cajon, La Mesa, and Santee; South Bay cities like Chula Vista and National City; and backcountry communities from Julian and Ramona to Borrego Springs and Pine Valley.
Do you work with HOAs and property managers?
Yes, and frequently. HOAs and property management portfolios get consolidated billing, documented service tickets, pest sighting logbooks, and unit-level callback management. We can also provide certificates of insurance naming additional insureds on request.
Do you serve backcountry and rural properties?
Yes — we run regular routes through the backcountry to keep service reliable in Julian, Ramona, Alpine, Pine Valley, Borrego Springs, and similar areas. Rural properties often need broader scope (outbuildings, barns, large perimeters) than urban homes, and we plan visits accordingly.
Safety and licensing
Are you SPCB licensed?
Yes. We hold California Structural Pest Control Board licensing in Branch 2 (general pest) and Branch 3 (termites and other wood-destroying organisms). Whole-structure fumigation requires Branch 1, which we coordinate through licensed fumigation partners when that's the appropriate treatment.
Are the products safe for kids and pets?
Yes, when used correctly. We use EPA-registered products applied at label rates to perimeters and harborage areas, not living surfaces. Treated surfaces are safe for re-entry once dry (typically 30–60 minutes). We adjust products in cat-owner households since cats are more sensitive than dogs to certain pyrethroids. We always walk you through where products are placed.
What if the pests come back?
Quarterly customers get free re-treatment between visits if the target pest returns — that's the whole point of recurring service. One-time treatments come with a clear warranty window. We don't charge a call-back fee to fix a problem we were supposed to solve.
Do you use eco-friendly or organic products?
We use a range of products and select based on the pest, the site, and homeowner preference. Integrated Pest Management (IPM) principles guide treatment — physical exclusion, habitat modification, and targeted low-toxicity application before broadcast chemical treatment. If organic or low-impact products are a priority for you, we have options and will walk you through them.
Ready for pest control that actually answers the phone?
Call for a free quote. Same-day service on most repairs.